Last Updated: July 31, 2026
At Luxury Desert Safari Tours, we understand that travel plans can change. Our Cancellation Policy explains how customers can cancel or reschedule bookings and what cancellation charges may apply.
By making a booking with Luxury Desert Safari Tours, you agree to the cancellation terms outlined below.
This policy applies to bookings made for our tourism and leisure experiences, including:
Some packages or third-party services may have different cancellation conditions. Where specific cancellation terms are provided at the time of booking, those terms will take precedence.
Customers may cancel their booking more than 24 hours before the scheduled pickup time without a cancellation charge.
Where the booking qualifies for a refund, the applicable amount will be processed according to our Refund Policy.
We recommend submitting cancellation requests as early as possible to avoid any issues.
Cancellations made less than 24 hours before the scheduled pickup time may be subject to cancellation charges.
In general, bookings cancelled within this period may be non-refundable, as arrangements for vehicles, drivers, guides, activities, meals, and other services may already have been confirmed.
Where exceptional circumstances apply, we may review the request on a case-by-case basis.
Cancellations made on the day of the scheduled tour are generally non-refundable.
By the day of the tour, resources may already have been allocated, including:
If an unexpected situation occurs, please contact us immediately. We may be able to offer an alternative arrangement depending on availability and circumstances.
A booking will generally be considered a no-show if the customer:
Fails to notify us of their inability to attend.
No-show bookings are generally non-refundable.
Customers are responsible for being ready at the designated pickup location at the agreed time.
Our tours often involve multiple bookings and scheduled activities. If a customer is not available when the driver arrives, the driver may be required to continue the route.
Late arrival may therefore result in:
The booking being treated as a no-show.
No refund will normally be provided where the customer misses the tour due to their own late arrival.
If your plans change, you may request to reschedule your tour instead of cancelling it.
Rescheduling is subject to availability and the conditions of your booking.
We recommend requesting a change at least 24 hours before the scheduled pickup time.
Depending on availability, we may allow you to move your booking to another date.
Additional charges may apply if:
Third-party supplier charges apply.
Last-minute rescheduling cannot always be guaranteed.
In rare circumstances, we may need to cancel or significantly modify a tour because of circumstances beyond our reasonable control.
These may include:
If we cancel your booking before the tour begins, we will make reasonable efforts to offer:
An applicable refund.
The available option will depend on the circumstances and the terms of your booking.
Most of our tours take place outdoors and may be affected by weather or environmental conditions.
If weather conditions do not allow an activity to operate safely, we may modify, postpone, or cancel the affected activity.
Safety always takes priority.
Where a tour is cancelled by us because it cannot safely operate, we will contact the customer and discuss an appropriate alternative or refund in accordance with the booking conditions.
Some packages contain multiple activities, such as:
If one activity becomes unavailable due to safety, weather, operational, or supplier reasons, we may substitute it with a suitable alternative where possible.
The unavailability of one activity does not automatically mean that the entire booking will be cancelled or refunded.
Where a significant paid service cannot be replaced, we will review whether a partial refund is appropriate.
Some services may be provided by independent third-party suppliers.
These may include:
Certain third-party services may have their own cancellation deadlines and charges.
If a third-party cancellation condition applies to your booking, that condition may be communicated to you before or during the booking process and may take precedence over our general cancellation terms.
Certain bookings may have special cancellation conditions.
These may include:
If special cancellation terms apply, they will be communicated at the time of booking.
Group and corporate bookings may require different cancellation arrangements because they often involve advance reservations for vehicles, guides, venues, meals, and activities.
The cancellation terms for group bookings will be communicated separately where applicable.
Customers are responsible for ensuring they arrive at the designated pickup location on time.
If you are unable to attend because of:
the standard cancellation and no-show terms may apply.
Please contact us as soon as possible if your travel plans are disrupted. We will make reasonable efforts to assist where possible.
If you need to cancel because of illness, family circumstances, travel changes, or another personal reason, please contact us as early as possible.
Depending on the circumstances and the amount of notice provided, we may offer:
Full refund where applicable.
Any exception to the standard cancellation terms is considered at our discretion and may require supporting documentation.
To cancel a booking, please contact Luxury Desert Safari Tours using the contact information provided in your booking confirmation.
Please include:
Cancellation requests should be submitted through an official communication channel so that we can verify and process the request.
A cancellation is not considered complete until it has been acknowledged or confirmed by Luxury Desert Safari Tours.
We recommend keeping the cancellation confirmation for your records.
If you send a cancellation request but do not receive confirmation, please contact our team again to ensure that your request has been received.
Where a cancellation qualifies for a refund, the refund will be processed according to our Refund Policy.
Approved refunds will generally be returned through the original payment method where possible.
The time required for funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Certain bookings may be clearly identified as non-refundable at the time of purchase.
Non-refundable bookings generally cannot be cancelled in exchange for a refund unless:
A refund is required under applicable law.
Customers should review the cancellation conditions before completing a non-refundable booking.
Customers are responsible for reviewing their booking details and cancellation conditions before confirming a reservation.
Please ensure that:
You arrive at the pickup location on time.
Providing incorrect information may result in missed services or cancellation charges.
Luxury Desert Safari Tours may update this Cancellation Policy when necessary to reflect changes in our services, supplier requirements, booking procedures, or applicable laws.
The latest version will be published on this page with an updated Last Updated date.
If you have questions about cancelling, rescheduling, or changing your booking, please contact us.
We understand that travel plans can change unexpectedly. Our goal is to make the cancellation and rescheduling process as straightforward and transparent as possible while also allowing us to manage the advance arrangements required for our tours.
If you need to change your plans, contact us as early as possible. Our team will always try to find the most suitable solution based on availability and the circumstances of your booking.
Thank you for choosing Luxury Desert Safari Tours.
