Last Updated: July 31, 2026
Welcome to Luxury Desert Safari Tours. These Terms & Conditions govern your use of our website, booking services, and tourism experiences.
By accessing our website or making a booking with Luxury Desert Safari Tours, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read them carefully before making a reservation.
Luxury Desert Safari Tours provides tourism and leisure experiences in Dubai and the UAE, which may include:
Specific inclusions, exclusions, timings, prices, and conditions may vary depending on the package selected at the time of booking.
A booking is considered confirmed once:
Luxury Desert Safari Tours or its authorized booking representative has confirmed the reservation.
Customers are responsible for providing accurate information when making a booking.
This may include:
Incorrect or incomplete information may affect our ability to provide the service.
Prices displayed on our website or provided by our team may vary depending on:
Unless otherwise stated, prices apply only to the services specifically mentioned in the selected package.
Additional activities, attraction tickets, upgrades, transportation outside the designated area, or special requests may incur additional charges.
Depending on the selected package, we may require full payment or a deposit to confirm a booking.
Accepted payment methods may include:
Where payment is processed through a third-party payment provider, that provider’s terms and conditions may also apply.
A booking may remain unconfirmed until the required payment has been successfully received.
Cancellation terms may vary depending on the tour, package, supplier, or booking conditions provided at the time of reservation.
Unless a different cancellation policy is specifically stated for your booking, the following general conditions may apply:
Customers may be eligible for a full or partial refund depending on the package and booking conditions.
Cancellations made less than 24 hours before the scheduled pickup time may be subject to cancellation charges or may be non-refundable.
If a customer does not appear at the agreed pickup location or cannot be contacted at the scheduled pickup time, the booking may be considered a no-show and may be non-refundable.
Where a specific cancellation policy was provided during booking, that policy will take precedence over these general terms.
If you need to change your booking, please contact us as soon as possible.
Subject to availability, we may be able to change:
Additional charges may apply where the requested change results in a higher booking price.
Changes cannot always be guaranteed, particularly for last-minute requests.
Where hotel pickup and drop-off are included in your package, customers must provide accurate pickup information.
Customers are responsible for being ready at the agreed pickup location and time.
Pickup times may vary depending on:
A reasonable delay may occasionally occur due to traffic or circumstances outside our control.
If you cannot locate your driver, please contact our customer service team using the contact details provided with your booking.
Desert safari activities may include dune bashing, sandboarding, camel riding, quad biking, dune buggy rides, and other recreational experiences.
Activities may vary according to the package purchased.
Some activities may be operated by third-party suppliers or specialist activity providers. In such cases, their operational and safety requirements may also apply.
Dune bashing is an off-road recreational activity conducted in desert terrain.
Although our drivers and operators take reasonable safety precautions, dune bashing involves inherent risks associated with uneven terrain, sudden vehicle movements, acceleration, and changes in elevation.
Guests should inform our team before the tour of any relevant physical limitations or conditions that may make participation unsuitable.
Pregnant guests, guests with serious back or neck problems, and individuals with certain medical or physical conditions may be advised not to participate in dune bashing.
Parents or guardians are responsible for determining whether an activity is suitable for accompanying children.
Quad biking and dune buggy activities are subject to applicable age, driving, safety, and operational requirements.
Participants must follow all instructions provided by the activity operator or guide.
Participants may be required to:
Failure to follow safety instructions may result in the participant being removed from the activity without a refund.
Where required by law or the activity operator, customers must hold a valid driving licence or meet other eligibility requirements.
Customer safety is a priority.
All guests are expected to follow instructions provided by our drivers, guides, staff, and activity operators.
Customers must not:
We reserve the right to refuse participation in an activity where we reasonably believe that a customer’s behaviour or condition creates a safety risk.
Children are welcome on many of our tours, but age and height restrictions may apply to certain activities.
Additional restrictions may apply to:
Parents or legal guardians are responsible for supervising children throughout the tour and ensuring that they follow all safety instructions.
Customers should inform us of relevant requirements at the time of booking.
These may include:
While we will make reasonable efforts to accommodate requests, special requirements cannot always be guaranteed.
Where meals or refreshments are included in a package, the specific menu may vary depending on availability, season, venue, or operational circumstances.
Guests with allergies or specific dietary requirements should inform us before the tour.
We cannot guarantee that food prepared by third-party venues will be completely free from allergens or cross-contamination.
Some outdoor activities depend on weather and desert conditions.
If weather, road conditions, government instructions, safety concerns, or other operational circumstances make an activity unsafe or impractical, we may:
Where appropriate, we will communicate significant changes to customers as soon as reasonably possible.
Safety considerations will take priority over the operation of any particular activity.
The itinerary shown on our website is intended as a general guide.
Actual timings and activities may change due to:
We will make reasonable efforts to provide the services included in your selected package.
Certain services may be provided by independent third-party operators, including:
We select service providers with reasonable care; however, third-party services may be subject to their own terms, operational procedures, and safety requirements.
Where appropriate, we may assist customers in communicating with third-party suppliers regarding service-related issues.
Customers are responsible for:
Customers may be responsible for costs resulting from damage caused intentionally or through negligent behavior.
Customers are responsible for their own personal belongings during the tour.
Luxury Desert Safari Tours is not responsible for loss, theft, or damage to personal property unless caused by our proven negligence or where liability cannot legally be excluded.
We recommend keeping valuable items secure and avoiding bringing unnecessary valuables on outdoor activities.
Our tours may involve photography or video recording for operational, promotional, or customer-service purposes.
Where required by applicable law, appropriate consent will be obtained before using identifiable customer images for promotional purposes.
Customers may contact us if they have concerns regarding the use of their photographs or videos.
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, tour availability, prices, itineraries, photographs, vehicle models, activities, and other details may change.
Images displayed on the website are intended to provide a general representation of the experience and may not always represent the exact vehicle, venue, meal, camp, or activity provided on the day of your booking.
Visitors must use our website lawfully and responsibly.
You must not:
We reserve the right to restrict access to users who violate these requirements.
Unless otherwise stated, content published on our website, including:
is owned by or licensed to Luxury Desert Safari Tours and may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, or commercially use our content without prior written permission.
To the extent permitted by applicable law, Luxury Desert Safari Tours will not be responsible for losses arising from circumstances beyond our reasonable control.
This may include:
Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
We will not be considered in breach of these Terms & Conditions where we are unable to provide a service due to circumstances beyond our reasonable control.
Such circumstances may include:
Where possible, we will work with customers to provide an alternative date, activity, or reasonable solution.
We aim to provide every customer with a high-quality experience.
If you experience a problem during your tour, please contact our team as soon as possible so that we have an opportunity to address the issue while the service is taking place.
Complaints submitted after the tour should include relevant booking information and details of the issue.
We will review complaints fairly and respond within a reasonable period.
Any refund will be processed according to the cancellation terms applicable to your booking.
Where a refund is approved, the time required for the funds to reach your account may depend on the payment method and relevant financial institution.
Third-party payment processing fees may be non-refundable where applicable.
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our services, you acknowledge that you have reviewed our Privacy Policy.
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory rights and protections applicable to customers under law.
Any disputes will be handled by the appropriate courts or authorities with jurisdiction under applicable law.
Luxury Desert Safari Tours reserves the right to update or modify these Terms & Conditions when necessary.
Updated terms will be published on this page with a revised Last Updated date.
Customers are encouraged to review these Terms & Conditions before making a new booking.
If you have questions about these Terms & Conditions, your booking, cancellation, payment, or any of our services, please contact us.
We appreciate your trust and look forward to providing you with a safe, comfortable, and memorable experience in Dubai.
Whether you’re joining us for a desert safari, dune buggy adventure, quad bike experience, or Dubai city tour, our team is committed to delivering exceptional service and unforgettable memories.
