Last Updated: July 31, 2026
At Luxury Desert Safari Tours, we want every guest to have a smooth and enjoyable booking experience. This Refund Policy explains the circumstances under which refunds, cancellations, and rescheduling may be available for tours and activities booked through our website or directly with our team.
By making a booking with Luxury Desert Safari Tours, you acknowledge and agree to the terms of this Refund Policy.
This Refund Policy applies to bookings made for services offered by Luxury Desert Safari Tours, including:
Specific refund conditions may vary depending on the tour, package, supplier, or booking arrangement.
Where a specific refund or cancellation condition was clearly provided at the time of booking, that condition will take precedence over the general terms of this policy.
Customers may request cancellation of their booking by contacting Luxury Desert Safari Tours through the contact details provided on their booking confirmation.
We recommend submitting cancellation requests as early as possible.
Unless different terms are stated for your specific booking, our general cancellation policy is:
Bookings cancelled more than 24 hours before the scheduled pickup time may be eligible for a full refund.
Bookings cancelled less than 24 hours before the scheduled pickup time may be subject to cancellation charges and may be non-refundable.
Same-day cancellations are generally non-refundable because arrangements such as vehicles, drivers, activity slots, meals, and other services may already have been reserved.
A booking may be considered a no-show if the customer:
Fails to provide accurate pickup information.
No-shows are generally non-refundable.
If you experience an unexpected issue on the day of your tour, please contact us immediately. We will make reasonable efforts to determine whether an alternative arrangement is possible.
Customers are responsible for being ready at the agreed pickup location at the scheduled time.
If a customer is not ready when the driver arrives, the driver may have to continue the scheduled route to avoid delaying other guests.
In such circumstances, the booking may be treated as a no-show and may not qualify for a refund.
If you cannot attend your tour on the original date, you may request to reschedule your booking.
Rescheduling is subject to:
Where possible, we may allow a booking to be moved to another available date without applying a cancellation charge.
Last-minute rescheduling requests may not be possible.
Any difference in price between the original booking and the new booking may need to be paid by the customer.
Many of our experiences take place outdoors and may be affected by weather or desert conditions.
If weather conditions or other environmental circumstances make a tour unsafe to operate, Luxury Desert Safari Tours may:
Cancel the affected activity.
If we cancel the tour because conditions make the experience unsafe or impossible to operate, customers may be offered a suitable alternative or refund in accordance with the circumstances of the booking.
Safety will always take priority over continuing an activity.
In certain circumstances, we may need to cancel or significantly modify a booking due to:
If we cancel a booking before the tour begins and no suitable alternative can be provided, we will offer an appropriate refund or alternative arrangement, subject to the terms applicable to the booking.
A partial refund may be considered where:
An agreed service is unavailable and no reasonable alternative is provided.
The amount of any partial refund will depend on the affected service and the terms of the booking.
Minor changes to an itinerary, timing, entertainment, menu, vehicle, or activity sequence do not automatically qualify for a refund where the overall service remains substantially available.
Some bookings may include optional activities or upgrades, such as:
Refund eligibility for optional activities may depend on whether the activity was cancelled by the customer, unavailable due to operational or safety reasons, or supplied by a third-party provider.
Where a specific activity is unavailable, we will make reasonable efforts to provide an alternative where appropriate.
Some elements of your booking may be provided by independent third-party suppliers, including:
Where a third-party supplier has specific cancellation or refund conditions, those conditions may apply to the relevant portion of your booking.
We will assist customers in communicating with the relevant supplier where appropriate.
Approved refunds will generally be returned using the original payment method where possible.
The time required for a refund to appear in your account may depend on:
Luxury Desert Safari Tours is not responsible for delays caused by a customer’s bank, card provider, or payment processor.
Certain bookings, promotional rates, special packages, peak-season reservations, or third-party services may be offered as non-refundable.
If a booking is non-refundable, this condition will be communicated before or during the booking process where applicable.
Non-refundable bookings generally cannot be cancelled for a refund unless otherwise required by applicable law or agreed by us in writing.
Special offers, discounts, promotional rates, and limited-time packages may have separate cancellation and refund conditions.
Customers should carefully review the conditions applicable to promotional bookings before completing payment.
Where a special offer has different refund conditions, those conditions will apply to the relevant booking.
If you are unable to attend your tour because of illness, travel disruption, personal circumstances, or another reason, please contact us as soon as possible.
We will consider the circumstances and may offer:
Any such arrangement is subject to the applicable booking conditions and our discretion.
Supporting documentation may be requested in certain circumstances.
Customers are responsible for allowing sufficient time to reach the designated pickup location.
If you miss a tour because of:
the booking may be treated as a late cancellation or no-show and may not qualify for a refund.
Please contact us as soon as possible if your travel plans are unexpectedly disrupted.
To request a refund, please contact us using the contact information provided below.
Your request should include:
We may request additional information to verify the booking.
Once we receive a refund request, we will review the booking and determine eligibility according to:
We will communicate the outcome of the refund request within a reasonable period.
If you believe that you have been charged incorrectly or that an error occurred during the booking process, please contact us as soon as possible.
We will review the booking and payment records and, where an error is confirmed, take appropriate corrective action.
Where applicable, certain payment processing fees, transaction charges, bank fees, or other third-party charges may not be refundable.
Any applicable taxes or charges will be handled according to the relevant booking conditions and applicable law.
Once a tour or activity has started, refunds are generally not available for services that a customer chooses not to use.
For example, a customer who voluntarily chooses not to participate in an included activity may not automatically qualify for a refund.
However, if a significant included service cannot be provided by Luxury Desert Safari Tours, we will review the circumstances and determine whether a partial refund or alternative arrangement is appropriate.
Certain activities may not be suitable for all guests due to age, health, pregnancy, physical limitations, or other safety considerations.
Customers are responsible for informing us of relevant circumstances before participating in an activity.
If a customer is prevented from participating in an activity because they do not meet applicable safety or eligibility requirements, the activity may not be refundable if those requirements were communicated before booking.
Luxury Desert Safari Tours may update this Refund Policy from time to time to reflect changes in our services, booking arrangements, supplier requirements, or applicable laws.
The updated version will be published on this page with a revised Last Updated date.
Customers are encouraged to review the policy before making a new booking.
If you have questions about cancellations, refunds, rescheduling, or your booking, please contact our team.
At Luxury Desert Safari Tours, we aim to make the booking and cancellation process as straightforward and transparent as possible.
We understand that travel plans can change. When circumstances allow, we will work with our customers to find a reasonable solution while also considering the arrangements already made with drivers, guides, activity providers, camps, and other service partners.
Thank you for choosing Luxury Desert Safari Tours for your Dubai travel experience.
